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Home Performance Energy Audits
Desert Diamond Mechanical
2501 W. Behrend Dr.
Phoenix, Arizona 85027
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I am writing this review on behalf of my 89 year old father who initiated the call to Desert Diamond for a review of his old AC system. Based on the input he received, the new unit was installed by Eric and Frank this past weekend.Dad couldn't believe how well they worked together and non-stop. The site was left clean and absolutely no issues. Dad was also very happy that both Eric and Frank took the time to answer his questions with patience. I would also like to say "thank you" !!
I recently woke up and my AC had quit during the night. It was already late in the day on a Friday and I began to panic because I had to work and I had dogs! I searched the internet for someone to call. I came across Desert Diamond Mechanical. I could not find a single bad review or negative comment about them and they had an A+ BBB rating. I called from work on Friday and Â said they could have someone there the next day between 11-2. Their employee Cody called back a little while later and said he could make it out the same night if I wanted. I was at work so I had to wait. The next day he got done early at the job before mine and called saying he could make it to my house even earlier. I was so scared I would have to replace my unit. Cody found the problem rather quickly and it was something minor. He was very professional and down to earth. He recommended a tune up also (which I know it needs) I will definitely be calling to schedule that. THANK YOU!!!! Â I definitely recommend them.
Steve came to our home to provide a maintenance check on our air conditioning system. He was professional, knowledgeable, and polite. We were very impressed with the time he invested in properly performing the system checks in addition to answering our questions. He demonstrated respect for our home by doning shoe covers when walking on carpet and cleaning up any debris that may have fallen on the floor as a result of the system checks. He won us as customers- wonderful experience!
I would highly recommend Desert Diamond Mechanical for any HVAC work you require. They schedule your job, confirm by email and call before arriving. They arrived right on time. Anthony, their tech, handled the job in a timely manner explaining each step. It was great to see a tech with such a great customer service attitude. I would recommend him and Desert Diamond Mechanical for any HVAC job in the future.
Very positive experience with DDM from the estimator (Steve Schilling ) to all the installers and technicians. Highly recommended. Thanks Don
I have worked with Steve Shilling from Desert Diamond Air on two separate occasions and I have found him to be extremely knowledgeable, customer friendly, and very responsive. He and Desert Diamond Air have both earned a permanent spot in my contact list.
Excellent, timely service. Technician Anthony was very professional, knowledgeable and courteous. I have given out your cards to my friends. Highly recommend!
Very highly recommended, great service. Meet Steve several times in the past year and a half and each time he was very professional , knowledgeable. Answer every question we had very patiently. Thank you Steve.
Steve does a great job every time he comes to do tune up and check up for my 4 AC units!
Great service all around...highly recommended. Ben and Eric were the installers for my new Trane heat pump & they were very professional and hard working. I was impressed with their work. Steve was the sales rep I dealt with and he was just a great. Very knowledgeable and professional. I plan to use this company again.