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Desert Diamond Mechanical
2501 W. Behrend Dr.
Phoenix, Arizona 85027
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Very Honest, Professional, And Cody didn't mind me micromanaging/looking over his shoulder during the whole process. Â Cody educated me on how things work and how to measure readings and I learned very much from him.We used them for an install, but this time it was for a tuneup/check and we will continue using these guys and we highly recommend their services to friends and family!
We had a few issues that had required other AC contractors to work on our unit here in Phoenix. Â Having remembered Steve and the great work he did for us in January when trouble arouse again (different issue), Cody and Kevin came in for the past two days and REALLY saved the day.... Steve, Cody and Kevin came across as knowledgeable AND Professional in every way. From explaining what had to be done...to getting the job done right...the FIRST TIME. Â For us...Desert Diamond has our family as a client. Â For others out there who haven't had their experience...Well, I will sing their praises...early and often to all...
We have been using Desert Diamond Mechanical for a few years. We have always received prompt professional service. This year we decided to take advantage of Trane's financing and replaced both our 18 year old units. We couldn't be more pleased. We addressed our issues with hot spots. Carlo suggested some changes in duct work, added a new register, and 2 additional returns. Eighteen year problem- solved! Everyone we have felt with have been a pleasure. Thank you Desert Diamond Mechanical!
Very happy with service! Steve, Ben and Eric professional and courteous. Our A/C went out one week before our arrival in Phoenix with 100 degree plus temperatures. Everyone in the office and especially Steve helped explain all of our options and then worked with our daughter and son in law in and scheduled our initial service call and final installation. Always notified us of their arrival times for service. Also helpful follow up to make sure all was well when we arrived in Phoenix. Great job!
My name is Silvia Richter: I had reviewed several A/C contractors of which was pressured into signing up to get a new unit installed. LAST CALL MADE "DIAMOND DESERT MECHANICAL" was attended by Melanie set me up with Steve. Â Also Amanda and Melanie are GREAT @ POLITESteve, represents the company in a professional manner also very polite and precise informing me about the units, however did not feel pressured. Gladly signed up and the crew sent; Ben, Eric and the trainee were superb; very polite. Â MY HOUSE WAS VERY WELL RESPECTED AND BY ALL THE PERSONNEL...........All these young men deserve the highest praise, not only for the work performed but they too represent "Diamond Desert Mechanical" with the OUTMOST INTEGRITY AND PROFESSIONLISM and POLITENESS.I highly recommend "Diamond Desert Mechanical"ps: Â Replaced my old for a new Trane Unit. Â Reasonably priced
Cody was the technician that provided service today. Upon arriving he quickly diagnosed the problem, explained how he was going to trouble-shoot the issue and explained the solution. He brought the defective part down, explained to me how it worked and also gave me the specs for our AC unit for our convenience. He was friendly to our animals and visibly enjoyed being able to help. I will remain a future customer as long as technicians such as Cody are employed , outstanding customer service.
I seldom write a review, but this time I felt the need to show my appreciation. I had a non emergency issue with my A/C today and figured I would at least get in line for a service call asap. Within 3.5 hours, Kevin was at my door, ready to go. I was just hoping within a week. Kevin was very friendly, introduced himself, put his footies on and got to work. How he got his 6' body down that little hole to get under my manufactured home, I'll never know. Thank you very much!!
My tenants reported that the A.C. was not blowing cool air today and that it was very humid inside the house. The previous night, we had a pretty big thunderstorm hit the area which seemed to contribute to the malfunction of the A.C. unit. I had already called two other companies, which one kept me a run around by giving promising a short wait time and then no one would ever call me back. The other company kept trying to schedule me for the next day instead of the same day that I was requesting. So I called Desert Diamond, and right away the customer service rep collected my information, and provided a recent time frame for when the technician would call me back. Literally, like a half hour later, Steve Shilling called me back to notify me that he could meet up with me rather quickly. This just made my tenants day because by this point they had been waiting for about 12 hours to see when they would be able to return home. Steve arrived to the home quickly, quickly diagnosed the problem, provided me with parts options, and performed the repairs quickly. Steve was very professional and knowledgeable. Thank you Desert Diamond and Steve.
I appreciate having professional service on a timely basis. Steve Schilling was exceptional walking me through every step and providing options when our air went out during triple digit weather and our system needed to be replaced. He came out several times to make sure all info needed, work performed and that we were satisfied with our Trane unit. Ben and Eric were exceptional showing up early on a Saturday, their work demeanor and communication throughout was exceptional!
Excellence Service! Steve Schilling is Honest, Professional and Knowledgeable, He explained everything that was wrong with our air conditioning. 5 Star's Thanks Steve